Who we are and what this policy covers
PetMobil is a mobile app that helps pet owners keep a log of their pets' daily care (meals and water, walks, potty, sleep, grooming) and health records (weight, temperature, medicine, parasite protection, vaccinations, vet visits, observations), set reminders, and share a pet's care with family members, sitters and walkers they invite.
The app is provided by Buume Bilişim Teknoloji Reklamcılık Anonim Şirketi, Koza1 Cad. No: 153/4 Gaziosmanpaşa, Çankaya/Ankara, Türkiye ("we", "us"). We are the controller of the personal data described here. You can reach us at info@petmobil.app.
This policy applies to the PetMobil app for iOS and Android and to this website. The version you are reading is written for users in Canada; the documents for other regions are linked at the bottom of the page.
What we collect
We only collect what the app needs to work. Most of it is information you enter. Records about your pet are personal data because they are linked to you and your account.
- Account: your e-mail address and, if you sign in with Apple or Google, the account identifier and e-mail address that Apple or Google shares with us. Optionally a display name, your app language and time zone.
- Pet profile: name and species; optionally breed, sex, date of birth (and how exact it is), neutering, colour and markings, adoption date, a target weight range and a memorial date. Optionally the microchip and passport numbers, which can identify you through pet registries and therefore get extra protection (see "Who receives your data"). Pet photos stay on your device (see "Stored on your device first").
- Care records: meals (food name, kind, amount, new food), water, walks, potty, sleep, grooming, notes, care tasks and reminders, with their times and who wrote them.
- Health records: weight and body condition score, temperature and where it was measured, medicine and dose, parasite protection, vaccinations, vet visits, observations with notes, custom records, stool consistency and food reactions. They get extra protection (see "Health records").
- Shared care: the e-mail address of a person you invite, invitations, each member's role (family, sitter, walker, other), access level and end date, and who created or changed a record. When you invite someone, the invitation shows them your display name or, if you have none, your e-mail address.
- Health-data consent: for each pet, whether its health-data consent was given or withdrawn, when, and the region and language of the text you saw — never the health records themselves.
- Subscription: whether you have Premium, the plan, renewal and expiry dates and the store country, received from Apple or Google through RevenueCat. We never receive your card or bank details.
- Device and technical data: push notification token with the platform and app language, operating system version, app version, and — if you leave error reports on — technical error details. Our hosting providers keep server logs with IP addresses for security.
- Suggestions and support: suggestions you send us in the app and our replies, and e-mails you send to our support address.
Free-text fields (notes, custom record labels, suggestions) contain whatever you write. Please do not write sensitive information about yourself or other people in them.
We do not collect your location, contacts, microphone, advertising identifier or browsing history.
Stored on your device first
PetMobil works without an account. Everything you record is saved on your device first. If you do not sign in, your records stay only on your device and we do not receive them.
The app's records are not included in your phone's iCloud or Google backup, or in Android's transfer to a new device. If you use PetMobil without signing in and change or lose your phone, your records cannot be recovered. Sign in if you want to keep them.
When you sign in, your records are synchronized with our servers so you can use them on another device and share them with people you invite. Pet photos are never uploaded: they stay in the app's folder on your device and are deleted from there when you delete the pet or your account.
How synchronized records are stored
Synchronized records are stored in our database in Supabase, AWS eu-central-1 (Frankfurt). They are encrypted in transit and at rest, and access rules in the database, checked on the server, show a pet's records only to the members of its care circle.
Records are not end-to-end encrypted: they are stored in a form our systems can read. This is what lets the server deliver shared reminders and lets us repair the service and answer your requests. Our technical staff can therefore access the database; they do so only when needed to operate, secure or repair the service or to answer your request, and never to look at records for any other purpose.
Why we use your data
- to provide the app: keep your log, show summaries and charts, and send the reminders you set and, with Premium, smart reminders;
- to synchronize your records between your devices and with the people you share a pet with;
- to create, on your phone, the vet report and the data export you ask for;
- to manage your account, sign-in and Premium subscription;
- to keep the service secure, prevent abuse and fix errors;
- to answer your questions, suggestions and requests;
- to meet our legal obligations.
We do not sell your personal data, we do not use it for advertising, and we do not build marketing profiles from it.
Consent
We collect, use and disclose personal information with your consent and only for the purposes described here (PIPEDA, and in Quebec the Act respecting the protection of personal information in the private sector). We ask for your express consent before you record your pet's health records (Health Data Consent). You can withdraw consent at any time, subject to legal restrictions; we will explain the consequences, for example that a feature cannot work without it.
Health records
Your pet's health records — weight and body condition score, temperature, medicine and dose, parasite protection, vaccinations, vet visits, observations, custom records, stool consistency and food reactions — are records about your animal. Because they are linked to you they are personal data, and because notes can reveal more than intended, we give them extra protection: we process them only with your consent, which the app asks for separately for each pet before you record health information (Health Data Consent). Only the pet's owner gives or withdraws it. Without it, health records stay off for that pet; care records still work.
If you withdraw consent in the app's privacy settings, that pet's health records are deleted from your phone, from our servers and from the phones of its care circle; potty and meal records stay, without their stool consistency and food reaction details. Withdrawal does not affect processing before it.
We never use health records for advertising, never sell them, never share them with data brokers, insurers or employers, and never send them to analytics or error reporting. Notifications can show your pet's name, but never health details such as a medicine, dose, vaccine or observation. PetMobil does not diagnose; see the Medical Disclaimer.
Who receives your data
- People you share a pet with. As a pet's owner you can invite family members, sitters and walkers to its care circle and choose their access. With full access a member sees all of the pet's records, including its microchip and passport numbers. With limited access a member sees the last 7 days, the records they wrote themselves and active medicine and parasite plans, never the identification numbers, and can change only their own records. You can set an end date, after which access stops automatically, and remove a member at any time. Removing someone stops further access but cannot undo what they have already seen. Only invite people you trust.
- People you send a report or export to. The vet report and the data export are created on your phone and leave it only through your phone's share menu, to the recipient you choose, for example your vet. We do not receive them. The export file is not encrypted.
- Our service providers, who process data only on our instructions and only to run the app. The list, with what each one receives and where, is on the Service Providers page.
- Apple and Google, when you sign in with them or buy a subscription in their store. They act under their own privacy policies.
- Authorities, only when the law obliges us, and only what is required.
We do not sell personal data or share it for cross-context behavioural advertising.
Storage outside Canada
Your personal information is stored and processed outside Canada — in Germany, the United States and Türkiye — by us and the service providers listed on the Service Providers page. While there, it is subject to the laws of those countries and may be accessible to their courts and authorities. For Quebec residents, we assess before any communication outside Quebec whether the information will receive adequate protection.
How long we keep data
| Data | How long |
|---|---|
| Account and synchronized records | until you delete them or your account |
| A pet or a record you delete | the content is permanently deleted 30 days later; an entry without content that tells your other devices about the deletion stays until you delete your account |
| Unread shared-care notices | until read, and at most 30 days |
| Invitations | valid for 7 days; deleted 30 days after they are accepted, declined, withdrawn or expire |
| Care tasks | completed tasks 30 days after completion; open tasks not changed for 60 days, unless they are still due |
| Health-data consent records | while your account exists; after you delete your account, a proof that consent was given, without your identity, for 3 years |
| Suggestions | until you delete them or your account, or after 24 months without activity |
| Push notification tokens | until you delete your account |
| Database backups | 7 days, then deleted |
| Error reports | 30 days |
| Support e-mails | 1 year after your request is closed |
Because backups are kept for 7 days, deleted content can remain in a backup for that long after it is deleted from the database. Records stored only on your device stay there until you delete them or uninstall the app. For what happens when you delete your account, see Account & Data Deletion.
Security
Data is encrypted in transit (HTTPS/TLS) and at rest in our database. Database access rules check, on the server, that you are a member of the pet's care circle and what your access allows before any record is shown. On your phone, records are protected by the phone's own storage encryption, and your sign-in session is stored encrypted with its key in the phone's secure storage. Access to our systems is limited to the people who run the service and protected with two-factor authentication. Our daily backups are encrypted. No system is perfectly secure; if a breach affects your data, we will inform you and the authorities as the law requires.
Your rights
You can request access to the personal information we hold about you and ask us to correct it; in Quebec you can also ask for de-indexation and for computerised personal information to be communicated in a structured, commonly used technological format. Write to info@petmobil.app; we answer within 30 days.
The person in charge of the protection of personal information is Bahadır Süzer, reachable at info@petmobil.app.
You can complain to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca); Quebec residents to the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).
Children
PetMobil accounts are for adults: you must be at least 18 years old (or the age of majority in your country) to create an account or to accept an invitation to a care circle, and you confirm this when you accept an invitation. The app is not directed at children, and we do not knowingly collect personal data from children.
Cookies and tracking
The app contains no advertising or tracking SDKs, does not use an advertising identifier and does not track you across other companies' apps or websites. The app currently sends no usage analytics. If we introduce usage statistics, we will update this policy before they start and, where the law requires, ask for your consent. This website uses no cookies and no analytics; our hosting provider processes your IP address only to deliver the page and protect it from attacks.
Error reports
If the app crashes or hits an error, it can send a technical error report to our error tracking provider (Sentry, EU data region) so we can fix it. The report contains the error and where in the code it happened, the device model, operating system, app version and a random installation identifier. It never contains your name, e-mail address, your pet's details or what you logged; the app removes free text and screen details before sending. You can turn error reports off at any time with Send error reports in the app's privacy settings.
Changes to this policy
When we change this policy, we update the version and date at the top of this page. If a change materially affects how we use your data, we will tell you in the app before it takes effect and, where the law requires, ask for your consent again.
Contact
Buume Bilişim Teknoloji Reklamcılık Anonim Şirketi
Koza1 Cad. No: 153/4 Gaziosmanpaşa, Çankaya/Ankara, Türkiye
info@petmobil.app