Plans
PetMobil Premium is one subscription, available as a monthly and a yearly plan. The price, currency, taxes and billing period are shown by the App Store or Google Play before you confirm the purchase; that price applies. Prices can differ between countries and stores. Premium is not shared through Apple Family Sharing.
Premium adds unlimited pets (the free plan keeps two), inviting family, sitters and walkers to share a pet's care, smart reminders and the vet report; the current list is shown in the app before you buy.
If Premium ends, nothing is locked: your pets, records and earlier reports stay, and you can still view and edit them. Only creating new Premium items stops — for example adding a pet beyond two, sending a new invitation, smart reminders and creating a new vet report.
Purchase
You buy Premium in the app through your Apple App Store or Google Play account. The store is the seller: it charges the payment to your store account when you confirm the purchase and handles billing, taxes and receipts. We never see your payment details.
Automatic renewal
Your subscription renews automatically at the end of each period for the same length and at the price then in effect, unless you cancel it at least 24 hours before the end of the current period. The store charges the renewal within 24 hours before the period ends.
Free trial
Both plans come with a 7-day free trial, usually only for people who have not subscribed to PetMobil before; the store decides eligibility and shows the trial and the price that follows it before you confirm. If you do not cancel at least 24 hours before the trial ends, the trial turns into a paid subscription to the plan you chose and the store charges that plan's price. You can cancel during the trial at no cost. The app reminds you two to three days before the trial ends: by notification if you allow notifications, otherwise inside the app.
How to cancel
Cancel in the store where you subscribed:
- iPhone or iPad: Settings → your name → Subscriptions → PetMobil → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → PetMobil → Cancel.
The cancellation takes effect at the end of the period you have already paid for; Premium stays active until then. Deleting the app or your PetMobil account does not cancel the subscription.
Right of withdrawal
As a consumer in the EU or EEA you have a statutory right to withdraw from a purchase within 14 days. Purchases of Premium are concluded with Apple or Google, which handle withdrawal under their terms: Apple at reportaproblem.apple.com, Google Play through your order history. Where you asked for Premium to start immediately, the store may deduct an amount for the period already used or apply the exceptions allowed by law; the free trial does not shorten your right of withdrawal from the paid subscription that follows it.
Refunds
Payments are processed by the store, so refunds are too:
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: request a refund in Google Play under your order history, or write to us — we can refund Google Play purchases ourselves.
Your mandatory rights as a consumer are not affected.
Restoring purchases
If you change your device or reinstall the app, use Restore purchases in the app while signed in to the same store account. Premium belongs to the store account that paid for it.
Price changes
If the price of your plan changes, the store informs you in advance under its rules and, where those rules or the law require it, asks for your agreement before the new price applies. If you do not agree, you can cancel before the renewal.
Deleting your account
Deleting your PetMobil account does not cancel your subscription with Apple or Google. Cancel it in the store first (see "How to cancel") so that you are not charged again.
Contact
Buume Bilişim Teknoloji Reklamcılık Anonim Şirketi
Koza1 Cad. No: 153/4 Gaziosmanpaşa, Çankaya/Ankara, Türkiye
info@petmobil.app