Delete your account in the app
- Open PetMobil and sign in.
- Open the My pet tab and tap Delete account.
- Confirm. If you own pets shared with other people, the app first asks what should happen to each of them (see below).
Deletion starts immediately. If you want a copy of your data, use Export my data in the app's privacy settings first. You can also delete individual records, a pet or its health records at any time without deleting your account — see Delete data without deleting your account.
Pets you share with others
If you own a pet that other members can see, you choose for each one before your account is deleted: transfer it to a member with full access (the member has 7 days to accept, and deletion waits until then) or delete it, which removes the pet and its records for everyone. Pets you were only invited to are not deleted; you simply leave their care circle.
What is deleted
- your account, profile and sign-in data; if you signed in with Apple, we also revoke the app's access to your Apple account;
- the pets you own and all their records, including microchip and passport numbers (unless you transferred the pet);
- your memberships, the invitations you accepted and the closed invitations sent to your address, your notification tokens and your suggestions;
- your customer record at our subscription provider (RevenueCat); if that provider is temporarily unreachable we retry automatically for up to 2 days;
- on the device where you delete the account, the records stored in the app.
We keep a record that a deletion took place and a proof that health-data consent was given, both without your identity (the proof for 3 years), and data we are required to keep by law. Records you created for a pet that another member owns stay with that pet, because they are part of its shared log.
Delete data without deleting your account
You can delete a single record, a pet with all its records, or a pet's health records at any time and keep your account.
Delete a single record
- Open the Journal tab and tap the record.
- On Record details, tap Delete.
- Confirm with Delete.
Delete a pet and all its records
- Open the My pet tab and tap the pet.
- Tap Edit, then Delete pet at the bottom.
- Confirm with Delete.
The pet's profile and all its records (care and health) are deleted, and the people you share the pet with no longer see it. If another account shares a pet with you (marked Shared with you), the same button lets you leave its care instead: confirm with Leave care. The pet is removed from your device and its records stay with its owner.
Withdraw health data consent
The app keeps health records (weight, temperature, medicine, parasite protection, vaccines, vet visits, observations, custom records, stool consistency, food reactions) only with your consent, given separately for each pet. Withdrawing it deletes that pet's health records:
- Open the My pet tab and tap Privacy.
- Under Health data consent, tap Withdraw consent next to the pet.
- Tap Withdraw and delete — or Report first to save a vet report before, where available — and confirm.
Potty and meal records stay, without their stool consistency and food reaction details; other records are not affected. Only the pet's owner can withdraw the consent. You can give it again later, but deleted records do not come back.
What happens to deleted data
- The data is deleted on your device straight away and cannot be restored in the app.
- If you are signed in, the deletion also reaches our servers, your other devices and the devices of the people you share the pet with; a record deleted by anyone in the care circle is deleted for everyone. If you are offline, this happens as soon as you are back online.
- On our servers the content of deleted records and pets is permanently deleted after 30 days. What remains is an entry without content that tells other devices about the deletion; it goes when you delete your account. Backups: see below.
- If you use the app without signing in, your records are stored only on your device, so there is nothing to delete on our servers.
Backups
Deleted data remains in our encrypted database backups for up to 7 days and is then deleted. Backups are used only to restore the service after a failure; if we ever have to restore one, we delete your data again.
Your subscription
Deleting your account does not cancel a subscription with Apple or Google. Cancel it in the store first — see the Subscription Terms.
If you cannot use the app
Write to info@petmobil.app from the e-mail address of your account and ask us to delete it. We may ask you to confirm that the account is yours. We complete the deletion and reply within 30 days.
Contact
Buume Bilişim Teknoloji Reklamcılık Anonim Şirketi
Koza1 Cad. No: 153/4 Gaziosmanpaşa, Çankaya/Ankara, Türkiye
info@petmobil.app