Contact support
Write to info@petmobil.app. We read every message and reply within 30 days at the latest, usually much sooner.
To help us answer quickly, please include:
- the e-mail address of your PetMobil account, if you have one;
- your phone model and operating system version;
- the app version, if you know it;
- what you did and what happened.
Please do not send your pet's health records or its microchip or passport numbers by e-mail — we do not need them to help you.
Common requests
- Deleting your account or data: you can delete your account in the app, or ask us by e-mail if you cannot use the app. Details: Account & Data Deletion.
- A copy of your data: use Export my data in the app's privacy settings; the file is made on your phone.
- Cancelling, changing or restoring a subscription: Apple or Google bills the subscription, so you cancel or change it in the App Store or Google Play. After changing your device, use Restore purchases in the app. Refunds: Subscription Terms.
- Your data and privacy: Privacy Policy.
- Health questions: PetMobil keeps records; it does not diagnose or give veterinary advice. If your pet may be in danger, contact your vet or an emergency veterinary clinic. Details: Medical Disclaimer.
Contact
Buume Bilişim Teknoloji Reklamcılık Anonim Şirketi
Koza1 Cad. No: 153/4 Gaziosmanpaşa, Çankaya/Ankara, Türkiye
info@petmobil.app